Incidents and maintenance reported on status page for Relevance AI https://status.relevanceai.com/ en https://status.relevanceai.com/incident/1058151 Wed, 09 Sep 2026 23:51:00 -0000 https://status.relevanceai.com/incident/1058151#43295c6bb6629175e25cc98c4c5219fd3bd0cdc55197ff7c0054ee1d138975b6 Incident The issue is now resolved. Thank you for your patience. https://status.relevanceai.com/incident/1058151 Wed, 09 Sep 2026 23:09:00 -0000 https://status.relevanceai.com/incident/1058151#82f02f7e092be3f2ec928a3bac17db1165130976ea686c87e7b54b982e23b077 Incident We have identified the cause of this issue and will be releasing a fix shortly https://status.relevanceai.com/incident/1058151 Wed, 09 Sep 2026 22:57:00 -0000 https://status.relevanceai.com/incident/1058151#11e11e0f4e53ab79d2b54178af607e97b148bf8b4c4bdb48c9a1048b2b67c9c2 Incident When creating a workforce in our builder application. If the customer adds a trigger, they will not be able to save the workforce. https://status.relevanceai.com/incident/995423 Tue, 04 Aug 2026 07:35:00 -0000 https://status.relevanceai.com/incident/995423#96c5ac04acbff1595f3613fa1a0d652db328e6d48df8d0c5f3e6f8f037b1f1ac Incident This incident has been resolved. All Anthropic models are performing normally https://status.relevanceai.com/incident/995423 Tue, 04 Aug 2026 06:41:00 -0000 https://status.relevanceai.com/incident/995423#ae0646ed913dba6246410f1bf7afe845fa10d6c1e2ff11f1a2f67a22bccfd073 Incident Claude Sonnet 5 models are experiencing an elevated rate of errors. Other model families are normal. This is expected to return to normal levels shortly For the most up to date information, check https://status.claude.com/ https://status.relevanceai.com/incident/972300 Wed, 22 Jul 2026 02:54:00 -0000 https://status.relevanceai.com/incident/972300#88c3e0c78f408a8186b039c6b8896e3cfa232a3ed3558e4b741644924cf6643f Incident Our authentication provider has resolved the underlying issue. Email verification and password reset emails are now being delivered as expected. https://status.relevanceai.com/incident/972300 Wed, 22 Jul 2026 02:24:00 -0000 https://status.relevanceai.com/incident/972300#c6da5f31844d0122b726b722d3e053129c03500739a49d080fc1e664065fbedb Incident Our authentication provider is experiencing degraded email delivery https://status.workos.com/incidents/nwld67mqqrct Login is unaffected https://status.relevanceai.com/incident/969630 Mon, 20 Jul 2026 06:08:00 -0000 https://status.relevanceai.com/incident/969630#ce7ff7da055cf9e65d28e12cfb77956c1674441973bbcfd5b6b1ea74777505c2 Incident We have identified the root cause, the mitigation is complete https://status.relevanceai.com/incident/969630 Mon, 20 Jul 2026 04:37:00 -0000 https://status.relevanceai.com/incident/969630#65e590b795a2b437c89521da69fbe5f7f51aaa0af32d49448c845f5539a934ac Incident We have switched off a flag and the issue has been mitigated. We are continuing to investigate the root cause. https://status.relevanceai.com/incident/963033 Mon, 13 Jul 2026 23:24:00 -0000 https://status.relevanceai.com/incident/963033#af16fb8b912b1682352b0741dc02e97f5a02fc030a35966766c8d2abd37e6486 Incident Customers may experience issues when cloning agents between projects. Cloned agents may not properly carry over their tools and/or prompts. We have identified and resolved the issue. https://status.relevanceai.com/incident/928344 Fri, 19 Jun 2026 04:12:00 -0000 https://status.relevanceai.com/incident/928344#e7e4ae9c16129945f493da97faf7c4dc5de8da534935276f505da7aebea442e1 Incident The issue has been resolved and trigger visibility has been restored. Thank you for your patience while we worked to resolve this issue. https://status.relevanceai.com/incident/928344 Fri, 19 Jun 2026 04:04:00 -0000 https://status.relevanceai.com/incident/928344#74fe00a5b034d9985983b748da7004f034381c156bc85d17253cfef0f5cd3e9e Incident The fix has been successfully applied across all affected regions. Trigger visibility in the platform UI has been restored, and we are actively monitoring the platform to ensure stability and confirm full resolution of the issue. https://status.relevanceai.com/incident/928344 Fri, 19 Jun 2026 01:53:00 -0000 https://status.relevanceai.com/incident/928344#db3876181461e328a7dbbda9f6eaaf57e55812d2651d3221556ecf391834b99b Incident We are currently investigating an issue where some triggers are not appearing in the platform UI. While this may make it seem like a trigger has been removed, triggers continue to run normally and no trigger data has been lost. Our team is actively working to restore visibility in the UI and will provide updates as progress is made. https://status.relevanceai.com/incident/901473 Thu, 21 May 2026 07:43:00 -0000 https://status.relevanceai.com/incident/901473#be698729284ee95e9b0e785fd27de45e8876a1de4eebd65171d99368ae3a0b23 Incident Triggers are all operating correctly again. Sorry for the inconvenience. https://status.relevanceai.com/incident/901473 Thu, 21 May 2026 07:27:00 -0000 https://status.relevanceai.com/incident/901473#b61a524be29798fc2fe7f7e13b1a6e986338511eb10d2734b92798c9d4e5195e Incident We have applied a potential fix, and are monitoring the situation. https://status.relevanceai.com/incident/901473 Thu, 21 May 2026 07:12:00 -0000 https://status.relevanceai.com/incident/901473#569fd0ab17be46a5ae9f50edf74230c2191eeb6a35ec25efa599cf4b99f7446d Incident All triggers appear to be stalled in the AU region. This appears as tasks marked as `queued` and not running. https://status.relevanceai.com/incident/890597 Fri, 08 May 2026 05:11:00 -0000 https://status.relevanceai.com/incident/890597#aea375c96caef85208151a0ba4c159c5bf65cc73340343f82e5e7d4191bad9f1 Incident The issue affecting Modal Python tool steps has been resolved, and services are now operating normally. https://status.relevanceai.com/incident/890597 Fri, 08 May 2026 02:19:00 -0000 https://status.relevanceai.com/incident/890597#226a072c9316a70a0880e5bea12caee97b4b07c1b6783ab7827c044c65da078f Incident We have swapped all new task runs on our backup python execution infra. We are monitoring the situation. Existing tasks need to be re-run if they are stalled. https://status.relevanceai.com/incident/890597 Fri, 08 May 2026 01:29:00 -0000 https://status.relevanceai.com/incident/890597#9f46fac7bde2dde8a724aeea9451eb100602dc61627e3df53414045ec4d7f45d Incident An ongoing AWS outage in the US region is currently causing disruptions to Modal Python tool steps on our platform, as Modal’s infrastructure is hosted on affected AWS services. https://status.relevanceai.com/incident/889872 Thu, 07 May 2026 03:00:00 -0000 https://status.relevanceai.com/incident/889872#eee1443d5cf8997c29e3415208908ecf44c3c961cdcf3f73710ca7a37bd7cefd Incident Services restored back to normal https://status.relevanceai.com/incident/889872 Thu, 07 May 2026 02:05:00 -0000 https://status.relevanceai.com/incident/889872#ac1fda6548883ebf3bec31aeb8b69ffd7c9ae643b874c026deff8db36e1458f6 Incident The builder and chat app were experiencing elevated latency and degraded performance. A fix has been deployed, and the platform is now operating at normal performance levels. https://status.relevanceai.com/incident/877845 Thu, 23 Apr 2026 06:20:00 -0000 https://status.relevanceai.com/incident/877845#088769eb499a9e5f0262ca29efebf2bd9840cbeb8cca5305c9ec8cd5a11ce28d Incident A fix has been rolled out to production and pull-based triggers in our EU region have resumed processing. https://status.relevanceai.com/incident/877845 Thu, 23 Apr 2026 06:16:00 -0000 https://status.relevanceai.com/incident/877845#3edc0679bb05ccb3f0418d4cf6e9fb4f24991cc74e7f0403902cf3fdf21565cf Incident The fix is nearing completion. Triggers in our EU region should resume processing shortly. https://status.relevanceai.com/incident/877845 Thu, 23 Apr 2026 05:42:00 -0000 https://status.relevanceai.com/incident/877845#b9b2d9eec5bbf5001ccaa6ce01da5dd456707b2e615de6593bbd8f57eab213ba Incident Fix is still rolling out. Pull-based triggers in our EU region remain unavailable. https://status.relevanceai.com/incident/877845 Thu, 23 Apr 2026 05:12:00 -0000 https://status.relevanceai.com/incident/877845#508aa596bb8564836e0251b62c05064706766d84515caafdd1c1a4d07382bded Incident Fix is in progress. Pull-based triggers in our EU region are still unavailable. We'll update once processing resumes. https://status.relevanceai.com/incident/877845 Thu, 23 Apr 2026 04:29:00 -0000 https://status.relevanceai.com/incident/877845#5b0b5af7f6e8bd32c6fd1aeac8e3a7661e61e8a63b865fae93bcccd4cad107cc Incident All pull-based triggers in our EU region have stopped processing. We have identified the cause, and are preparing a fix. https://status.relevanceai.com/incident/872162 Wed, 15 Apr 2026 13:49:00 -0000 https://status.relevanceai.com/incident/872162#11c4049770b39ba2d76a0e7c33900ef85304edf54673c10c696ecac18f55956c Incident We have identified a regression and rolled back. We have taken some actions to recover the state of some blocked queues. https://status.relevanceai.com/incident/872162 Wed, 15 Apr 2026 10:01:00 -0000 https://status.relevanceai.com/incident/872162#ee5dd980931f3024375e040743b83fd837703e6f182eeb8aeacbe4decedb5448 Incident We are experiencing some agent tasks not being processed at expected rate. We are investigating the cause. https://status.relevanceai.com/incident/871911 Tue, 14 Apr 2026 01:35:00 -0000 https://status.relevanceai.com/incident/871911#931f5c9d9c2ecb8610efcea9dd3f0983efc7d140e073c9653dfe1e6ce3a3fea2 Incident We have released a comprehensive fix to the issue. Workforces and agents with tool based triggers can now be published and cloned again. https://status.relevanceai.com/incident/871911 Mon, 13 Apr 2026 19:34:00 -0000 https://status.relevanceai.com/incident/871911#aeaf435d77db78ef3247793ee701f1300c396d38f9b3bc02430f2f4917dfdeb4 Incident We have identified the cause and applied a partial fix to the issue. https://status.relevanceai.com/incident/871911 Mon, 13 Apr 2026 18:18:00 -0000 https://status.relevanceai.com/incident/871911#77307935309dc22113db969894a95cc0ec2f4b028b062ac9fdd9ebcdc8cd4be4 Incident We had reports where some workforces and agents that use tool based triggers can't be published or cloned. We are investigating the cause and working on a fix. https://status.relevanceai.com/incident/866848 Wed, 08 Apr 2026 06:26:00 -0000 https://status.relevanceai.com/incident/866848#ab4115bbaadb5a43cb915b1922da0a8caeafd9ed7092416767f8f5e9ddcf9b64 Incident This incident has been resolved https://status.relevanceai.com/incident/866848 Wed, 08 Apr 2026 06:06:00 -0000 https://status.relevanceai.com/incident/866848#e05e99da62dcbe9b8014389613ebcfa62b6ada703b82ff914fc0004b73ae8fee Incident Starting around 4pm the chat and builder app are experiencing extreme slowness across all regions. The team is reverting a recent release to fix the issue. We expect the service to be back to normal in 30 minutes. https://status.relevanceai.com/incident/863032 Thu, 02 Apr 2026 06:05:00 -0000 https://status.relevanceai.com/incident/863032#70adf5c4ca0ce47b17a1bac329864e9b562642f3b950cd140561d9ee450bb098 Incident We have completed our investigation into reports of slower than expected chat response times for some users. Our analysis confirmed that all backend services are operating within expected parameters. We identified an intermittent delay in how chat completion notifications are delivered to the client, which could cause responses to appear slower than they are. We have implemented improvements and will continue monitoring. If you continue to experience issues, please reach out to our support team. https://status.relevanceai.com/incident/863032 Thu, 02 Apr 2026 02:33:00 -0000 https://status.relevanceai.com/incident/863032#3b6df1cd52f3a66a44760bf3b4805b5894551fd027597b3e3ae99cb47fe709ed Incident Some users may experience slower than expected response times when using chat features. We have identified the issue and are currently testing a fix. We will provide an update once the fix has been deployed. https://status.relevanceai.com/incident/858585 Fri, 27 Mar 2026 03:48:00 -0000 https://status.relevanceai.com/incident/858585#fa8ac292b08b4885fce3028e845ddecdff3c699439e207ee1b033592e048a931 Incident We have deployed the fix to production and have verified custom filtering for knowledge tool steps has been restored. Apologies for the inconvenience. https://status.relevanceai.com/incident/858585 Fri, 27 Mar 2026 01:52:00 -0000 https://status.relevanceai.com/incident/858585#b91a8f4f984d038d80cb66356cfde6d8a5499a1d361818ca9880498be88c4c45 Incident A fix has been purposed and is being verified our development environment. https://status.relevanceai.com/incident/858585 Fri, 27 Mar 2026 00:39:00 -0000 https://status.relevanceai.com/incident/858585#a3e3e2e86b86f8b713398f068b2a61be1204469b5fc09fdb31f2ff9d6dcf7caa Incident Our tool builder has removed the option for applying custom filters to knowledge tool steps. We have found the root cause and the team are implementing a fix. Workaround: You can still apply customer filters by switching to manual edit mode for the filter value. https://status.relevanceai.com/incident/855868 Tue, 24 Mar 2026 01:29:00 -0000 https://status.relevanceai.com/incident/855868#b38680c5d21f4317b6f7dbc374e13219678093197bbc9ace2a3c97d8fbfd1095 Incident Chat performance has been fully restored. https://status.relevanceai.com/incident/855868 Tue, 24 Mar 2026 01:09:00 -0000 https://status.relevanceai.com/incident/855868#48fa15d3e3e05711bc3adbf27e89d23b5eb1460ea1b8edae30e0f854533ac602 Incident We believe the issue has been identified and the team are fixing the issue. https://status.relevanceai.com/incident/855868 Tue, 24 Mar 2026 00:09:00 -0000 https://status.relevanceai.com/incident/855868#b4dbc01465df774e1f309e6be534240f9d6225a921ec8bc8db661a7e8c9a5ab5 Incident We are aware of a degraded performance of our Chat app in the US and AU regions. The team are investigating the issues. https://status.relevanceai.com/incident/852753 Thu, 19 Mar 2026 10:14:00 -0000 https://status.relevanceai.com/incident/852753#16a9cf659c43989059bfefbdd8aa05050d7e5a108dc30bc94786043153f4c462 Incident This incident is resolved. https://status.relevanceai.com/incident/852641 Thu, 19 Mar 2026 06:27:00 -0000 https://status.relevanceai.com/incident/852641#7c0a4146df641ecbb140e573591aa5679f1f9a2b84ceab7028588406d403a8ab Incident We have applied a fix. If you were affected please refresh your browser tab to resume the builder experience. Apologies and happy building! https://status.relevanceai.com/incident/852641 Thu, 19 Mar 2026 06:06:00 -0000 https://status.relevanceai.com/incident/852641#2e72ebe3f388eb94818236cbbd4d3f22b5336057035152d0eb12830fa88da55f Incident We are experiencing some issues with our builder app not displaying correctly. We have found the problem and are working on a fix. Hard refreshing the page can resolve the issue. https://status.relevanceai.com/incident/851723 Wed, 18 Mar 2026 01:16:00 -0000 https://status.relevanceai.com/incident/851723#160cd988571720e48e7de4678b4613e2873d2d0888ec0bf4c3f79d2befd009f4 Incident When running chats on "chat.relevanceai.com", the UI may have appeared frozen in US region. This issue has now been resolved. Impacted period was between 2026-03-17 18:00 AEDT - 2026-03-18 12:00 AEDT. https://status.relevanceai.com/incident/851687 Wed, 18 Mar 2026 00:05:00 -0000 https://status.relevanceai.com/incident/851687#83dbf638e53e721eec799cf1c127bf94b2910c45ad429f57ec17902f5be0cba4 Incident The website was not loading for Chrome browsers (and Chromium browsers like Arc) between 10:40-11:00am AEDT. The issue has been resolved. https://status.relevanceai.com/incident/841723 Mon, 09 Mar 2026 04:28:00 -0000 https://status.relevanceai.com/incident/841723#4599fdd639cd2888855eb2e5e254b43e0ca2e916e7c8dbd18a341b10c310fe2c Incident Issues has been fixed with a patch deployment. https://status.relevanceai.com/incident/841723 Mon, 09 Mar 2026 04:18:00 -0000 https://status.relevanceai.com/incident/841723#9e479120f8c083ca4fb08ad7062ddfb57e66be04957b290a3785ec4865005325 Incident A small number of projects are unable to list agents. However, agents are still active and running. We are investigating the issue. https://status.relevanceai.com/incident/839758 Fri, 06 Mar 2026 04:26:00 -0000 https://status.relevanceai.com/incident/839758#6cbbad5a90a09737b946e095b5f6a54d857c561049ae682f870116a86dbab939 Incident Users cannot add any Pipedream steps to tools in any region. We're investigating the issue, and other integrations are not affected. Update: We have identified the cause and are deploying a fix. Update: The incident has been resolved, all systems operational https://status.relevanceai.com/incident/841723 Thu, 05 Mar 2026 22:03:00 -0000 https://status.relevanceai.com/incident/841723#21f96689cea8674e944ac9dbafec277522a78e075061fb248db1f9e267e50735 Incident We have resolved the incident. Projects with Gemini agents can now list agents again. We apologise for the inconvenience. https://status.relevanceai.com/incident/841723 Thu, 05 Mar 2026 21:39:00 -0000 https://status.relevanceai.com/incident/841723#88ef60dcdb90cd4867971d5a0525835298376c138de580750faa7d3ad118a698 Incident We have identified the fix works. It will be released to customers in approximately 1 hour. https://status.relevanceai.com/incident/841723 Thu, 05 Mar 2026 21:14:00 -0000 https://status.relevanceai.com/incident/841723#0073f0086f46203d6028d07f3ddc38f0dae046ff33135a6e79b705d37c4830d7 Incident Some projects with Gemini agents cannot list agents. We have identified the issue and are fixing it. https://status.relevanceai.com/incident/841723 Thu, 05 Mar 2026 20:48:00 -0000 https://status.relevanceai.com/incident/841723#034ce7a0bb88ef46acdd15deccb095daab1363677f0d5000598f4b564a903d09 Incident A small number of projects in the US region are unable to list agents. However, agents are still active and running. We are investigating the issue. https://status.relevanceai.com/incident/839758 Wed, 04 Mar 2026 08:04:00 -0000 https://status.relevanceai.com/incident/839758#9fd309e0d1a0f293f03412dd8769eb55bd3e45ce38d650a0973f6ba750744fe5 Incident We have resolved the incident. Pipedream steps are now available to select again in the tool builder and agent builder. We apologise for the inconvenience. https://status.relevanceai.com/incident/839758 Wed, 04 Mar 2026 06:45:00 -0000 https://status.relevanceai.com/incident/839758#beb6501bcd40941b7750126b36f34bdf3b9ca1bd23034bc19f0621890f43a9e8 Incident We have identified the problem, and are currently fixing it. We expect this to be released in 1 hour. https://status.relevanceai.com/incident/839758 Wed, 04 Mar 2026 05:53:00 -0000 https://status.relevanceai.com/incident/839758#6bc0dd77c96dca429691ebd4a3f8abda4da907aa52b90a2a664ddbda11a89925 Incident Users cannot add any Pipedream steps to tools in any region. We're investigating the issue, and other integrations are not affected. https://status.relevanceai.com/incident/824891 Fri, 13 Feb 2026 15:37:00 -0000 https://status.relevanceai.com/incident/824891#78c735e1f3f8db325bdb505690116d5ba863f92f426f872b112798cb7533aa7c Incident GPT models are now confirmed to be responsive in all regions. https://status.relevanceai.com/incident/824891 Fri, 13 Feb 2026 15:25:00 -0000 https://status.relevanceai.com/incident/824891#6eb3a3fcd9490f061de04e34cb5c391d557a2e89337d54b5606b46a4f1b033b7 Incident Responses are now coming through in EU and checks being ran on US and AU regions. Monitoring to confirm issue has been resolved. https://status.relevanceai.com/incident/824891 Fri, 13 Feb 2026 14:21:00 -0000 https://status.relevanceai.com/incident/824891#46adc4d03661d82b050f90a11bafbf4b11adf8be8d9b9dc2d525a24c9e144e5e Incident Requests made to GPT models on OpenAI are not responding. This does not impact Azure OpenAI. https://status.relevanceai.com/incident/798973 Mon, 05 Jan 2026 23:02:00 -0000 https://status.relevanceai.com/incident/798973#cd37189c75f06b5a8d87affa5ded35db72212377594941c99d1b338ecbc22e77 Incident We've identified an a database performance issue affecting creation of chats and deployed a fix. The platform has recovered. https://status.relevanceai.com/incident/778657 Wed, 03 Dec 2025 03:18:00 -0000 https://status.relevanceai.com/incident/778657#2c7ef18369c3881a115f6f4705957a21621b6118141e1eff2b932af7c5a1f860 Incident US region service was restored at 3:18AM UTC Wednesday 3rd December. We are following up with our database provider to understand the cause of the incident. https://status.relevanceai.com/incident/778657 Wed, 03 Dec 2025 01:53:00 -0000 https://status.relevanceai.com/incident/778657#f9a6662276e90999e5654d1562433731146a9a6525a35353dcb162285b781659 Incident Our US region database suffered an outage at 1:53AM UTC on Wednesday 3rd December. At this time, it appears that our database provider was affected by a hardware outage that took our service offline during this period. We are following up with the provider and will post more updates as they become available. https://status.relevanceai.com/incident/768850 Wed, 19 Nov 2025 19:30:00 -0000 https://status.relevanceai.com/incident/768850#44daa613607da574ecd2cb7f9447c4f87eb1ed47c4c292a8b1cb8abf0e9400d0 Incident Cloudflare has resolved the issue, which stemmed from an internal misconfiguration of their services. Any issues accessing the Relevance platform should be fully resolved. https://status.relevanceai.com/incident/768850 Tue, 18 Nov 2025 12:12:00 -0000 https://status.relevanceai.com/incident/768850#4f647676d60240bd4b3fbbd3350ee2871244ce354ff08fcdd676586e1db7d97d Incident Our DNS provider Cloudflare is having a major worldwide outage which is causing degraded access to Relevance AI and many other internet services. Whilst our core services are all functioning as normal, Cloudflare's outage means that users may not be able to access the platform due to degraded DNS and traffic routing. See https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 for more details. https://status.relevanceai.com/incident/757270 Tue, 04 Nov 2025 00:45:00 -0000 https://status.relevanceai.com/incident/757270#123040c512af993b1997baae9a09f2c6e386c01c25cc0a804f6ac7b1e1becb5d Incident Service performance in the US and Australia regions has been fully restored. Users should now experience normal response times and functionality across all areas of the platform. We will continue to monitor performance closely to ensure stability. https://status.relevanceai.com/incident/757270 Mon, 03 Nov 2025 23:00:00 -0000 https://status.relevanceai.com/incident/757270#5a34393a08130fa63bc23f0d64cee582f5cc3b09a2edf8a3fa77d616ae9aca17 Incident We are currently investigating reports of degraded performance affecting some users in the US and Australia regions. You may experience slower response times or intermittent errors. Users in these regions may notice delays when loading dashboards, executing API requests, or performing agent-related actions. Other regions remain unaffected. We will provide an update as soon as more information becomes available. Thank you for your patience while we work to restore normal performance. https://status.relevanceai.com/incident/744414 Thu, 30 Oct 2025 03:04:00 -0000 https://status.relevanceai.com/incident/744414#90c49f43a9f97842461e85b98663a0616037be204c85c750b02929059e3c2652 Incident OpenAI have made a configuration change that now allows attachments to work in the EU region. https://status.relevanceai.com/incident/750266 Fri, 24 Oct 2025 02:15:00 -0000 https://status.relevanceai.com/incident/750266#f6251329052034c8b5b3d9e3e7a424d5f7831ba29a48af8af3dddfadd990af26 Incident This incident was caused by a configuration inconsistency that temporarily downgraded user permissions to viewer level. The issue has now been corrected across all regions, and users have their expected access levels restored. Thank you for your patience while we worked to restore normal service. https://status.relevanceai.com/incident/750266 Fri, 24 Oct 2025 01:00:00 -0000 https://status.relevanceai.com/incident/750266#5c4ce0f70ed637152514f9fedd04154b7ea7cd4c3d6d46b18d5ab7aba5744c57 Incident We are experiencing a degraded service affecting organisation role permissions where role-based access control is enabled. Some users may have temporarily lost access to manage or edit their agents due to roles being reverted to viewer status. Our team is actively working on restoring correct access levels and will provide updates as we progress. https://status.relevanceai.com/incident/748241 Tue, 21 Oct 2025 14:39:00 -0000 https://status.relevanceai.com/incident/748241#26f399e48b1f343810a58a325baa8ff8f79a2f489f2a454561710a2740971edd Incident We have identified the root cause and have released a fix to ensure that the service degradation will not occur again. https://status.relevanceai.com/incident/748241 Tue, 21 Oct 2025 12:30:00 -0000 https://status.relevanceai.com/incident/748241#e4ed2c31811f9b0d02406b55dcd2547f046ed5529f4a60bc65020290596b6be4 Incident We have recovered service to our AU region and are investigating the root cause. https://status.relevanceai.com/incident/748241 Tue, 21 Oct 2025 11:08:00 -0000 https://status.relevanceai.com/incident/748241#80eec63d2ab1afc014ae257abe4eac0b98e5a58991cf68109cc888918d8bd285 Incident Our AU region is experiencing degraded API access, though agent tasks and trigger queues are still running. We are investigating the root cause. https://status.relevanceai.com/incident/746844 Mon, 20 Oct 2025 22:00:00 -0000 https://status.relevanceai.com/incident/746844#3900a5e8047db248c757cced2313537c89aae76a30a4be3b9a2708692717c78f Incident AWS has now fully recovered its systems and trigger queues in our US region are now fully operational. All Relevance systems have now fully recovered. See https://health.aws.amazon.com/health/status for AWS's full timeline of the incident and mitigation efforts. https://status.relevanceai.com/incident/746844 Mon, 20 Oct 2025 11:24:00 -0000 https://status.relevanceai.com/incident/746844#6a2531fa966d2245f684be69a313522f2f16c7dad3c01653af379f6dbf5601e4 Incident AWS is working on a full recovery for compute capacity issues which are still experiencing elevated error rates. This is the underlying cause of trigger queues not processing in the US region. All other services are performing as expected. https://status.relevanceai.com/incident/746844 Mon, 20 Oct 2025 10:53:00 -0000 https://status.relevanceai.com/incident/746844#ffd5bf85f98eb80a3d5e3a8dd0e8d0055e7fd3efcaed08b396d69570c4f76a1f Incident Trigger queue processing in the US region remains degraded due to a slow recovery of capacity on AWS's side. All other services appear to be running as expected. https://status.relevanceai.com/incident/746844 Mon, 20 Oct 2025 09:40:00 -0000 https://status.relevanceai.com/incident/746844#2f92746ce1514868b8f811c9a79aace9fd188b2c2a32d1e78df969395cb074f4 Incident Services are back up and running as AWS has begun mitigation of the outage. Login to the Relevance platform is now available and the US region is running agent tasks successfully. Some errors may still occur as AWS continues its mitigation efforts and capacity recovers in the affected region. https://status.relevanceai.com/incident/746844 Mon, 20 Oct 2025 07:40:00 -0000 https://status.relevanceai.com/incident/746844#4f2bb3bca80b265501410485809ad0deba851e20dd794aa0f4939163c77d84d6 Incident Amazon Web Services is having major operational issues affecting multiple services in its us-east-1 region. Our US services are hosted in this region, and it also serves as a core piece of AWS's global infrastructure. This outage also appears to be affecting many other services, including our login provider and our frontend web host. As a result, access to the Relevance platform is heavily degraded. Our EU and AU services are unaffected and scheduled tasks are running in those regions. However, users in those regions are still unable to login or access the platform due to the AWS outage, and the outage may also affect agent performance, especially for agents using data sourced from services hosted by AWS. AWS status page: https://health.aws.amazon.com/health/status https://status.relevanceai.com/incident/744414 Thu, 16 Oct 2025 00:33:00 -0000 https://status.relevanceai.com/incident/744414#9e90c5a8cad892ad4bf360ee48eacddab98a37707bf41fba9b23bbf0a2bef3ef Incident OpenAI models in EU region currently can't read attachments due to an OpenAI issue, we are following up with OpenAI. Current workaround is to not use an OpenAI model. https://status.relevanceai.com/incident/735146 Wed, 01 Oct 2025 11:30:00 -0000 https://status.relevanceai.com/incident/735146#c43191c758c3cefa922a258856615e19c10c0a4306b461266fcd17efbc7a9d36 Incident # Incident Report: US Database Cluster Outage ## Summary At approximately 04:10 AEST on 1st of October 2025, Relevance experienced a platform outage when our US database cluster entered a failure state. While the cluster appeared online, it was unable to process operations correctly, which caused the global API to become unavailable by 04:30 AEST. On-call team was automatically paged. They began investigating and identified the issue was in our database infrastructure rather than our application itself. Initial remediation steps did not restore service, and we proceeded with a full database cluster reboot and redeploy of dependent services. This restored the platform to a healthy state by 07:00 AEST. --- ## Timeline (AEST) - **~04:10** – US database cluster entered failure state. - **~04:17** – On-call engineer paged and began investigating. - **~04:30** – Global API became unavailable for users in all three regions. - **~06:00** – AU and EU regions stabilised after user migration. - **~07:00** – US region connections terminated, services redeployed, platform restored. --- ## Impact - Platform outage lasted for ~3 hours. - AU and EU users recovered by ~06:00 AEST; US fully restored at ~07:00 AEST. --- ## Next Steps / Mitigation - We have implemented immediate changes to reduce the likelihood of similar failures. - Additional redundancy has been provisioned in our database cluster. - Monitoring has been expanded to detect conditions that may lead to this type of failure earlier. - Further hardening of the system is planned to improve resilience against provider-level issues. https://status.relevanceai.com/incident/735146 Tue, 30 Sep 2025 23:25:00 -0000 https://status.relevanceai.com/incident/735146#8c0bbe45c4010950038dedf46ce8bc46d5dded133561c2233d4b37d6b24c1623 Incident All services are now fully operational across all regions. The incident has been resolved, and our team will share a detailed postmortem once it is ready. Thank you for your patience and understanding during this disruption. https://status.relevanceai.com/incident/735146 Tue, 30 Sep 2025 21:31:00 -0000 https://status.relevanceai.com/incident/735146#76c30a22095426b12e905694c195c87b3625bcc48c1fb2782c9c40cd67b02764 Incident We’re still investigating the database connection issue. The global API is currently available in the AU and EU regions, while the US region continues to be affected. Our team is actively working on restoring full service in the US and we’ll provide another update soon. https://status.relevanceai.com/incident/735146 Tue, 30 Sep 2025 18:15:00 -0000 https://status.relevanceai.com/incident/735146#6d5e5ef7b107374948fd4756bb9078dbb1a4ebac13d2032be14eb7bdf2e96c7b Incident We’re investigating an issue with our database connections that is preventing jobs and triggers from synchronising. Our team is actively working on identifying the cause and restoring normal service. We’ll share another update shortly. https://status.relevanceai.com/incident/734681 Mon, 29 Sep 2025 20:00:00 -0000 https://status.relevanceai.com/incident/734681#f5ef62c88c564677718ad649b7a81ff18052bce5e6cb6d2e2018f1a2badd3d08 Incident # Incident Report: Feature Flag Provider Outage ## Summary At ~17:00 UTC, our feature flag provider experienced an outage that led to elevated errors and slower response times in their API. Our caching system initially mitigated the impact, but as the outage worsened, cached values began to expire, resulting in elevated latency and slowness across our platform. Normal service was restored by ~18:40 UTC. --- ## Timeline (UTC) - **17:00** – Feature flag provider outage begins, causing elevated errors and slower API responses. - **17:00–18:00** – Our caching systems mitigated the impact by serving cached flag values. - **18:00–18:30** – Cached values expired, causing platform jobs to take longer and resulting in elevated latency and platform slowness. - **~18:30** – Provider mitigated their outage and restored normal service. - **18:40** – Platform throughput automatically recovered; normal service resumed. --- ## Impact - The US region was most heavily affected. - EU and AU regions experienced only minor impact. - Platform latency and job execution times were elevated for ~30 minutes until recovery. --- ## Next Steps / Mitigation - We are implementing additional safeguards to further reduce our dependency on the provider. - These mitigations will help minimize and ultimately eliminate similar risks in the future. https://status.relevanceai.com/incident/734681 Mon, 29 Sep 2025 18:30:00 -0000 https://status.relevanceai.com/incident/734681#7fe29195a261eb95e11e119b6cf5379b88ec5dde9293b8949a145802e063f540 Incident We’re back! API performance should now be stable. Thanks for bearing with us during the disruption. https://status.relevanceai.com/incident/734681 Mon, 29 Sep 2025 18:00:00 -0000 https://status.relevanceai.com/incident/734681#4faef8c8d42755da83eacc50c7c1f96d4583154e9ea7a8f2c0904aa450fd30a5 Incident We’re investigating an issue with our API that is causing increased latency and degraded performance for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.relevanceai.com/incident/547178 Thu, 17 Apr 2025 20:55:00 -0000 https://status.relevanceai.com/incident/547178#a599a0a9031f94168b1b221640bbc42305d485ecb6fab44421be1c03c7ead6dd Incident At 1:30pm EST, we had a 5x burst increase in agent and tool tasks running in the US region. Our infrastructure automatically scaled to handle the increased load, but tasks experienced slower than usual execution times for about 30 minutes as the scaling kicked in to eliminate the queue entirely. We've doubled our standing compute capacity to better handle these bursts. https://status.relevanceai.com/incident/547178 Thu, 17 Apr 2025 20:00:00 -0000 https://status.relevanceai.com/incident/547178#13a47d44710952179024ff20342dcc6185cfaf79525fd16ddc4083c8cf4304ba Incident Tasks are experiencing slower than usual execution times. https://status.relevanceai.com/incident/546468 Thu, 17 Apr 2025 00:00:00 -0000 https://status.relevanceai.com/incident/546468#f99d566de4063d7b895c683eb2878c89d2d53a7ed2eda698876eb15efaa08e1f Incident The issue with agent and tool-runs have been remediated. https://status.relevanceai.com/incident/546468 Wed, 16 Apr 2025 23:00:00 -0000 https://status.relevanceai.com/incident/546468#58933342e530723423de15a4f3197fe310e2ab9e5d3afb42a33eac189fab8094 Incident Agents and tool-step executions are recovering. https://status.relevanceai.com/incident/546468 Wed, 16 Apr 2025 22:20:00 -0000 https://status.relevanceai.com/incident/546468#1137bee692c9e451b29f912b1ad42f627567c94ba46c9343747e6093fcc99d9b Incident The issue has been identified and a fix is being rolled out. https://status.relevanceai.com/incident/546468 Wed, 16 Apr 2025 14:00:00 -0000 https://status.relevanceai.com/incident/546468#61f5525fc27926f6c23e19e27c250489ed095611b6c9cfd40b57e564b2814af2 Incident We are currently investigating an issue with a delay in agents and tool-run tasks being scheduled for execution The incident was acknowledged by the on-call engineer.