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Degraded

[EU Region] OpenAI models cannot read attachments

Oct 16, 2025 at 12:33am UTC
Affected services
OpenAI

Resolved
Oct 30, 2025 at 3:04am UTC

OpenAI have made a configuration change that now allows attachments to work in the EU region.

Created
Oct 16, 2025 at 12:33am UTC

OpenAI models in EU region currently can't read attachments due to an OpenAI issue, we are following up with OpenAI.

Current workaround is to not use an OpenAI model.