Previous incidents
Pull-based triggers in our EU region have stopped processing.
Resolved Apr 23, 2026 at 6:20am UTC
A fix has been rolled out to production and pull-based triggers in our EU region have resumed processing.
4 previous updates
Agent tasks are not being processed for some customers.
Resolved Apr 15, 2026 at 1:49pm UTC
We have identified a regression and rolled back. We have taken some actions to recover the state of some blocked queues.
1 previous update
Some Workforces and Agents using tool based triggers cannot be published or c...
Resolved Apr 14, 2026 at 1:35am UTC
We have released a comprehensive fix to the issue. Workforces and agents with tool based triggers can now be published and cloned again.
2 previous updates
Chat and Builder are experiencing extreme slowness
Resolved Apr 8, 2026 at 6:26am UTC
This incident has been resolved
1 previous update
Degraded performance for some chat interactions
Resolved Apr 2, 2026 at 6:05am UTC
We have completed our investigation into reports of slower than expected chat response times for some users. Our analysis confirmed that all backend services are operating within expected parameters.
We identified an intermittent delay in how chat completion notifications are delivered to the client, which could cause responses to appear slower than they are. We have implemented improvements and will continue monitoring.
If you continue to experience issues, please reach out to our support ...
1 previous update
Unable to add custom filtering for knowledge tools
Resolved Mar 27, 2026 at 3:48am UTC
We have deployed the fix to production and have verified custom filtering for knowledge tool steps has been restored. Apologies for the inconvenience.
2 previous updates
Degraded performance on Chat in US and AU regions
Resolved Mar 24, 2026 at 1:29am UTC
Chat performance has been fully restored.
2 previous updates
Relevance Claude Code Plugin - Incorrect Tag Behaviour
Resolved Mar 19, 2026 at 10:14am UTC
This incident is resolved.
Builder app experience broken pages
Resolved Mar 19, 2026 at 6:27am UTC
We have applied a fix. If you were affected please refresh your browser tab to resume the builder experience.
Apologies and happy building!
1 previous update
[US Region] Chat UI may appear frozen
Resolved Mar 18, 2026 at 1:16am UTC
When running chats on "chat.relevanceai.com", the UI may have appeared frozen in US region. This issue has now been resolved.
Impacted period was between 2026-03-17 18:00 AEDT - 2026-03-18 12:00 AEDT.
Chrome Browsers cannot load "app.relevanceai.com"
Resolved Mar 18, 2026 at 12:05am UTC
The website was not loading for Chrome browsers (and Chromium browsers like Arc) between 10:40-11:00am AEDT. The issue has been resolved.
A small number of projects are unable to list agents
Resolved Mar 9, 2026 at 4:28am UTC
Issues has been fixed with a patch deployment.
5 previous updates
Users cannot add Pipedream steps to tools or agents
Resolved Mar 6, 2026 at 4:26am UTC
Users cannot add any Pipedream steps to tools in any region. We're investigating the issue, and other integrations are not affected.
Update: We have identified the cause and are deploying a fix.
Update: The incident has been resolved, all systems operational
3 previous updates