Previous incidents

US region service was restored at 3:18AM UTC Wednesday 3rd December. We are following up with our database provider to understand the cause of the incident.

Cloudflare has resolved the issue, which stemmed from an internal misconfiguration of their services. Any issues accessing the Relevance platform should be fully resolved.

Service performance in the US and Australia regions has been fully restored. Users should now experience normal response times and functionality across all areas of the platform. We will continue to monitor performance closely to ensure stability.

This incident was caused by a configuration inconsistency that temporarily downgraded user permissions to viewer level. The issue has now been corrected across all regions, and users have their expected access levels restored. Thank you for your patience while we worked to restore normal service.

We have identified the root cause and have released a fix to ensure that the service degradation will not occur again.

AWS has now fully recovered its systems and trigger queues in our US region are now fully operational. All Relevance systems have now fully recovered.

See https://health.aws.amazon.com/health/status for AWS's full timeline of the incident and mitigation efforts.

OpenAI have made a configuration change that now allows attachments to work in the EU region.